If you're experiencing trouble with your P400+ payment terminal, there are a few things you can check on your own to help you resolve the issue. Troubleshooting Resolving problems with your P400+ Confirm the removal of the terminal by tapping Delete.Tap the payment terminal on the profile screen.The terminal's name and status will also be visible on the profile screen. The terminal's name and status will be displayed. Tap Done.The app will confirm that the payment terminal has been successfully paired.Enter the activation code exactly as it appears on the terminal, including hyphens (dashes).The activation code will appear on the terminal's screen. Generate an activation code for the terminal by entering 07139 on the terminal's number pad.This can be whatever you like (ex: Main Register, Service Counter, etc). On the profile screen, tap Payment terminal.The terminal will no longer be associated with your account.

Click the unpair terminal button next to the name of the terminal you wish to unpair.

If you ever need to disconnect the terminal from your account, you can do so. The terminal will return to the default screen and you are now ready to accept card payments.

Enter the three-word activation code exactly as it appears on the terminal's screen (including the hyphens).

On the terminal's number pad, enter 0 7 1 3 9.

Navigate to Settings > Payment Processing > Configure.

Once the terminal has finished booting, you'll need to pair it with your account. The terminal will boot up immediately - there is no power switch.

Plug the other end of the power cable into a power source.

Note: Only a wired internet connection is supported for the P400+ at this time

Plug your ethernet cable into the port on the adapter cable labeled ETH.

Plug the power cable into the electrical port on the adapter cable.

Plug the adapter cable into the back of the terminal.

Open the back of the terminal by sliding the tab up and pulling away.

When you receive your payment terminal, the box will contain: It is important that you only use the terminal supplied to you by Lightspeed, as any terminal obtained from a third party may not be correctly configured for your account and could present a security risk. When you receive the terminal from Lightspeed, it will already be configured for your account, so all you will need to do is plug in and pair the terminal. The Verifone P400+ terminal is quick and easy to set up with Lightspeed Payments.

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